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Privacy Policy

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Privacy Policy of Replica Print Ltd

Last updated: 20 June 2025

1. Introduction

Replica Print Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains in detail when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and the measures we take to keep it secure. This policy also explains your rights in relation to your personal data and how to exercise them.

For the purpose of the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018, we are the data controller and are responsible for your personal data.

2. Who We Are

We are Replica Print Ltd, a printing company providing customised products and services.

Our contact information is:

For any privacy-specific concerns or to exercise your legal rights, please email legal@replica-print.co.uk 

3. The Data We Collect About You

We may collect and process various kinds of personal data, which we have grouped as follows:

  • Identity Data: Includes first name, last name, title, and company name.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account details, payment card information, and PayPal details.
  • Transaction Data: Includes details about payments and the products and services you have purchased from us.
  • Credit Application Data: Includes information provided when applying for a credit account, which may include business details, director information, and trade references.
  • Technical Data: Includes your Internet Protocol (IP) address, browser type and version, time zone, location, and operating system.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences for receiving marketing from us.
  • Correspondence Data: Includes the content of your communications with us via email, post, WhatsApp, or other means.

4. How Your Personal Data Is Collected

We collect data through different methods:

  • Direct Interactions: You provide us with data when you request a quote, place an order, apply for a credit account, subscribe to our marketing, or communicate with us via email, phone, or in person.
  • Automated Technologies: As you interact with our website, we automatically collect Technical and Usage Data via cookies and similar technologies. Our cookie banner allows you to manage your preferences.
  • Website Chat: We collect your phone number and conversation data when you choose to engage with our WhatsApp chat feature.

5. Cookies, Analytics, and Online Advertising

Our website uses cookies to function, improve your experience, and for marketing.

    • Essential Cookies: Necessary for website operation.
    • Analytics & Performance Cookies: Help us analyse website traffic. We use Google Analytics and Bing Analytics.
    • Advertising & Targeting Cookies: Used to show you relevant adverts on other platforms. Our partners for this include Google and Meta (Facebook).

You can control non-essential cookies via our cookie banner at any time.

6. Our Mobile Applications (iOS & Android)

This section applies specifically to users of our mobile applications (“the App”) available on the Apple App Store and Google Play Store. The App functions as a mobile interface to our Website.

The automated collection of Technical Data and Usage Data described in this policy also occurs within the App. The following terms apply:

  • a) For iOS Users: App Tracking Transparency (ATT) In compliance with Apple’s policies, our iOS app will ask for your permission to track your activity. When you first launch the App, a system pop-up will appear with the following options:

    • Allow: If you select “Allow,” you consent to us collecting Technical and Usage Data via analytics cookies for the purposes outlined in this policy.

    • Ask App Not to Track: If you select this option, our App will signal our Website to automatically disable all non-essential Analytics and Advertising cookies for your session. You will not be tracked. You can change this permission at any time in your iOS device’s Settings > Privacy & Security > Tracking.

  • b) For Android & Other Users Our Android app, like our Website, relies on our cookie consent banner (provided by CookieYes) to manage your privacy choices. Non-essential cookies for analytics and advertising will not be used unless you provide explicit consent by interacting with the cookie banner.

7. Third-Party Services: Policies & Your Choices

For full transparency, we provide links to the privacy policies and opt-out tools for the third-party services we use. We encourage you to review their policies to understand how they handle your data.

8. How We Use Your Personal Data

We only use your personal data when the law allows. Below, we explain our purposes for processing and the legal basis for each.

Purpose/Activity Type of Data Lawful Basis for Processing
To process and deliver your order, including managing payments. Identity, Contact, Financial, Transaction Performance of a contract with you
To manage our relationship with you (e.g., service updates, responding to queries). Identity, Contact, Transaction, Correspondence Performance of a contract; Legitimate interests (to provide high-quality customer service)
To process and assess applications for credit accounts. Identity, Contact, Financial, Credit Application Data Legitimate interests (to assess credit risk); Taking steps at your request before entering into a contract.
To send you marketing communications via email. Identity, Contact, Marketing and Communications Legitimate Interest / Consent
To deliver relevant website content and online advertising and measure its effectiveness. Identity, Contact, Usage, Technical Legitimate interests (to grow our business) / Consent
To use data analytics to improve our website, products, and marketing. Technical, Usage Legitimate interests (to keep our site relevant) / Consent
To comply with our legal and regulatory obligations. Identity, Contact, Financial, Transaction Compliance with a legal obligation

9. Marketing

Our marketing is handled entirely in-house. We will NEVER sell or share your personal data with any third party for their marketing purposes. You can unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email or by visiting: https://replica-print.co.uk/unsubscribe/

10. Disclosures of Your Personal Data

We may share your data with trusted third-party service providers (“data processors”) to run our business:

  • Payment Providers: PayPal and Square.
  • Accounting Services: Xero and Dext.
  • Messaging, Analytics, and Advertising Partners: As listed in Section 6.
  • Delivery Companies, Professional Advisers, and Legal Authorities.

We require all third parties to respect the security of your data and treat it in accordance with the law.

11. International Transfers

Using services like Google, Meta (WhatsApp, Facebook), Square, and Yandex involves transferring your data outside the UK and European Economic Area (EEA). We ensure a similar degree of protection is afforded to it by using legal safeguards such as Standard Contractual Clauses.

12. Data Security & Retention

We take the security of your data very seriously. Our security measures include 256-bit encryption and password protection on our servers to prevent unauthorised access.

We will only retain your data for as long as necessary. By law, we keep basic customer and order information for six years for tax purposes. Other data is retained only for as long as needed to fulfil the purpose it was collected for.

13. Your Legal Rights & Response Times

You have rights under data protection law, including the right to access, correct, or erase your personal data. To exercise any right, please email legal@replica-print.co.uk  We will respond to all legitimate requests within one month.

14. How to Complain

Please contact us first at legal@replica-print.co.ukwith any concerns. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

ICO Website: https://www.ico.org.uk

ICO Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

ICO Helpline: 0303 123 1113